We currently provide shipping services only within the contiguous United States. We do not support international shipping (including U.S. overseas territories and possessions), PO Box (post office box) addresses, or military addresses (APO/FPO), and we do not provide shipping services to Alaska or Hawaii.
1. After you submit an order and complete payment, we will complete order review, product preparation, and outbound shipment within 1-2 business days (orders are not processed on weekends or U.S. federal holidays and will be postponed to the next business day).
2. If there are issues such as incomplete order information (for example, an incomplete shipping address or incorrect contact information) or insufficient inventory, we will contact you through the email address or phone number you provided, and the processing time will be extended accordingly.
After the order is shipped out, the delivery timeline may vary depending on your location, as follows:
To thank our customers, we provide free end-to-end shipping within the contiguous United States for all orders of panel cabinet products purchased from the official independent website, with no restrictions on order amount, product weight, or volume.
1. After the order is shipped out, we will send a shipment notification to the email address you provided, including the tracking number and tracking inquiry link. You may use the link to check the delivery progress in real time.
2. Before delivery, the logistics provider will confirm the delivery time with you by phone or text message. Please keep your contact information reachable so that you can receive the goods smoothly.
3. For all products (whether large or small), the logistics provider will deliver them to your door (doorstep delivery only; no in-home delivery or installation services are provided).
1. When receiving the goods, you or your designated recipient should inspect the appearance and packaging of the goods on site to confirm that there is no damage or missing items.
2. If you find any damage to the appearance of the goods, damaged packaging, missing products, or product damage, please take photos on site to retain evidence and immediately contact our online customer service or official email address. We will verify the situation within 24 hours and handle it for you (such as replacement shipment, return, or exchange).
3. If you fail to inspect the goods on site and retain evidence, and later raise issues such as damage or missing items but cannot provide valid evidence, we will be unable to provide related after-sales support.
If you need to modify information such as the shipping address or contact information for your order, please contact our customer service within 12 hours after submitting the order for assistance. After 12 hours, the order will have entered the product preparation or outbound shipment process, and the relevant information cannot be modified.
1. After submitting an order, if payment has not yet been made, you may cancel the order directly on the order page, with no fees charged after cancellation;
2. If the order has been paid but has not yet been shipped out, you may contact customer service to apply for cancellation of delivery. After verification, we will refund the full order amount without charging any handling fees;
3. If the order has been shipped out and collected by the logistics provider, delivery cannot be canceled. After receiving the goods, you may apply for a return in accordance with our Return & Exchange Policy.
